Blog and FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. All orders placed before 1pm Monday-Friday are processed and ship the same day. Orders placed on Fridays after 1pm will be processed and ship the next business day. Orders placed on holidays will be processed and shipped the next business day.
If you have any problem, please email us support@velajars.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@velajars.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
All orders placed before 1pm Monday-Friday are processed and ship the same day. Orders placed on Fridays after 1pm will be processed and ship the next business day. Orders placed on holidays will be processed and shipped the next business day.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to support@velajars.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. All orders placed before 1pm Monday-Friday are processed and ship the same day. Orders placed on Fridays after 1pm will be processed and ship the next business day. Orders placed on holidays will be processed and shipped the next business day.
If you have any problem, please email us support@velajars.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@velajars.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
All orders placed before 1pm Monday-Friday are processed and ship the same day. Orders placed on Fridays after 1pm will be processed and ship the next business day. Orders placed on holidays will be processed and shipped the next business day.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to support@velajars.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.